RETURN & EXCHANGE POLICY

RETURNS & EXCHANGES — ESCENSIO PAKISTAN

Hum chahte hain ke aap apni purchase se 100% satisfied rahein.

RETURN WINDOW
7 days from delivery date

ELIGIBLE RETURNS

✓ UNOPENED & SEALED
• Original packaging intact
• Cellophane wrapping na khuli ho
• All seals, stickers untouched
• Original receipt ya order confirmation saath ho

Return options:
• Full refund (original payment method)
• Exchange for another Escensio fragrance
• Store credit (110% value — 10% bonus)

✓ DEFECTIVE PRODUCT
• Broken bottle ya leaking perfume
• Spray mechanism kaam nahi kar raha
• Product received damage condition mein

Report within 48 hours with photos — immediate replacement ya refund.

NON-RETURNABLE

✗ Opened, used, ya sprayed fragrances (hygiene & safety regulations)
✗ Packaging missing ya damaged
✗ Gift cards ya promotional items
✗ 7 days se zyada purani request

HOW TO RETURN

1. WhatsApp karein 03110043738 ya email karein escensioperfumes@gmail.com
2. Order number aur reason batain
3. Return Authorization Number (RAN) receive karein
4. Product original packaging mein pack karein
5. Courier karain is address pe:

   Escensio Perfumes — Returns
   [Your Complete Address]
   [City], Pakistan

   RAN package par clearly likhein

REFUND PROCESSING

• Product receive hone ke baad inspection: 2-3 working days
• Refund issue: 5-7 working days
• Store credit: Immediate

RETURN SHIPPING COSTS

• Customer bear karega return shipping (recommend: TCS, Leopard, or Trax)
• Defective products: Escensio return pickup arrange karega

DAMAGED IN TRANSIT

Agar package receive hote waqt damage ho:
1. Courier wale ke saamne package na kholein agar damage visible ho
2. Immediately photo lein — box aur product dono ki
3. 48 hours mein contact karein 03110043738 pe
4. Hum replacement bhej dein ge — no extra cost

SCENT GUARANTEE

Sure nahi hain kaunsa fragrance lein? Humara Scent Quiz try karein ya WhatsApp pe consult karein. Hum aapki personality aur preferences ke hisaab se recommend karein ge.

CONTACT

escensioperfumes@gmail.com | 03110043738
Monday-Saturday, 9:00 AM - 6:00 PM (PKT)